Privacy Policy

1. Introduction

At ClyPa (“we,” “us,” “our”), your privacy and trust are very important. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use the website clypa.org (the “Site”), purchase products, or interact with our services.

By using the Site or services, or providing your information to us, you consent to the practices described herein (subject to mandatory legal rights).

2. What Information We Collect

We may collect the following types of information:

a) Personal Information You Provide Directly

Name

Email address

Phone number

Shipping address / billing address

Payment information (e.g. card details, UPI, etc.) — note: sensitive payment information is handled via secure payment gateways, not stored on our servers directly

Order history

Customer service correspondence, messages, feedback

User account credentials (username, password)

Other optional profile information (e.g. preferences, gender, date of birth, etc.)

b) Automatically Collected / Technical Data

IP address

Device information (e.g. browser type, operating system, device model)

Log data (pages viewed, time stamps, click streams)

Cookies, tracking pixels, web beacons (to analyze traffic, usage, preferences)

Referrer URL, access times, pages visited

c) Aggregated / Derived Data

We might aggregate or anonymize data (e.g. analytics, trend reports) in a way that cannot reasonably identify any individual.

3. How We Use Your Information

We use personal data for the following purposes:

To provide and fulfill your orders — processing payments, arranging shipments, handling returns and refunds, order status updates

To communicate with you — send confirmations, notifications, customer support, promotional offers (if subscribed)

To personalize your experience — show relevant product recommendations, offers

To improve our services and the Site — analytics, A/B testing, site optimization

To enforce Terms & Conditions and policies — detect fraud, prevent abuse, ensure compliance

Legal requirements — respond to lawful requests by government authorities, legal process

4. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize your repeat visits, preferences, and enable features (e.g. “remember me,” shopping cart).

Some cookies / scripts are essential (cannot be disabled) for site functionality; others are optional (analytics, marketing).

You may have a cookie banner or settings to accept / decline non-essential cookies.

5. With Whom We May Share Information

We may share your personal data with:

Service providers / vendors: e.g. payment processors, logistics/shipping partners, email service providers, analytics providers

Affiliates / subsidiaries (if any)

Legal / regulatory / government authorities when required by law or to protect rights, safety, property

Business transfers: in case of merger, acquisition, asset sale, etc.

Whenever we share data, we require these parties to maintain the confidentiality and security of your information and use it only for specified purposes.

6. Data Security

We implement reasonable technical and organizational measures (e.g. encryption, access control, firewalls) to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is 100% secure — we cannot guarantee absolute security.

7. Data Retention

We retain your personal data as long as necessary to fulfill the purposes described (e.g. for ordering, customer service, legal obligations).

We may anonymize or delete data once it is no longer needed.

If you close your account, we may retain certain information to comply with legal obligations or resolve disputes.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights:

Access / obtain a copy of your personal data

Rectify / correct inaccurate data

Erase / delete your data (subject to legal / business retention obligations)

Restrict or object to processing

Withdraw consent for marketing

Portability: receive your data in a structured, commonly used format

Opt-out of marketing communications

To exercise these rights, contact us at support@clypa.org (or through the contact channels). We may require identity verification before responding.

9. International Transfers

If your data is transferred, stored, or processed outside your country (e.g. in other jurisdictions where our service providers reside), we will ensure appropriate safeguards (e.g. standard contractual clauses, binding corporate rules) are in place.

10. Children / Minors

Our services are not intended for children under age 13 (or applicable age in your jurisdiction). We do not knowingly collect personal data from minors. If you believe we have collected data of a minor, please contact us to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” at the top, and where required by law, notify you (e.g. via email, site banner). Your continued use after changes constitutes acceptance.

12. Contact Us

If you have questions, complaints, or requests regarding this policy or our data practices, contact:

ClyPa

Email: support@clypa.org

Phone: +91-92721 11982